FAQ

1. How do you manage costs?

A dedicated team of over 60 specialists oversees our ISO 9001-certified supply chain, ensuring that only the finest, freshest ingredients reach our sites. This accreditation reflects the excellence of our quality management system and the high standards we set for our suppliers. Through efficient processes, advanced food technology, and ongoing optimisation strategies, we control and reduce operational costs. Our experienced operations and finance teams carefully manage profit and loss through robust cost control measures.

2. Will we still have control over decisions – tariff, menus, people?

Absolutely. As a catering partner, we do not have an “off-the-shelf” solution; each contract and team are taken on their own merits, and we will agree on a best-in-class solution to suit your needs. Our flexible approach means you maintain influence over key elements while benefiting from our industry knowledge.

3. How do you train and develop your teams?

At Eurest, we prioritise investing in our people through comprehensive training and development. Our approach includes a thorough induction phase for new or transferring colleagues, bespoke Customer Promise training aligned with your values, and continuous development opportunities through career pathways, apprenticeships, and skill-enhancing programmes. 

These initiatives help us maintain a motivated, skilled workforce that delivers consistent, high-quality service. Our 99% retention rate with client partnerships speaks to how we care for our team.

4. How do you make the teams still feel part of our culture if they move over to you?

When transitioning teams, we take time to understand your company culture and embed it into our training and service delivery. Through our comprehensive induction programme, partnership charter, cultural immersion and daily huddles to promote teamwork and unity, we ensure your values are reflected in everything we do. Our focus on employee well-being and recognition is designed to ensure your teams feel connected and valued.

5. How will TUPE work – what does the consultation process look like? Will the teams be better off with benefits?

During the TUPE process, employees retain their existing terms and conditions, ensuring a smooth transition. We provide clear communication, dedicated support, and access to new career development opportunities and training programmes. With enhanced training and growth potential, your teams will benefit from long-term career prospects and ongoing support.